The project Compassionate Leadership – CompAct has been officially launched. Promoted and funded by the Veneto Region, it is part of a strategic intervention plan aimed at addressing the increasingly alarming rise in unplanned resignations. The project seeks to adapt the compassionate leadership model to the Italian healthcare context, proposing a leadership style capable of recognizing workplace distress, understanding its causes, and intervening to foster a more sustainable work organization — one that is centered on the idea of “caring for those who care.”

The University of Trieste is a key scientific partner in the adaptation and validation phase of the international model to the Italian context, alongside the Universities of Milan, Padua, and Verona. Representing UniTS are Prof. Sara Cervai (Work and Organizational Psychology) and Prof. Gabriele Blasutig (Organizational Sociology), both from the Department of Political and Social Sciences.

The project addresses the challenges posed by the so-called “Great Resignation” and the growing unease among healthcare workers, by promoting an approach based on mutual care, relational responsibility, and organizational wellbeing.

Developed with the scientific contributions of Michael West (King’s Fund UK), compassionate leadership is a model already successfully tested in several European countries, particularly in the United Kingdom. It has proven effective in improving workplace climate, reducing burnout, and increasing satisfaction among both healthcare professionals and patients — especially in emotionally demanding environments like healthcare settings.

“At the international level, results are promising,” said Prof. Sara Cervai. “We need to understand how this model can work in the Italian context, within a public healthcare system where people are experiencing alarming levels of distress. We are aware of the impact that leadership roles can have on staff wellbeing, and we aim to support both leaders and collaborators in regaining motivation and wellbeing in their professional practice, through a scientific approach.”

CompAct is a two-year action-research project, with field trials conducted in two Venetian Local Health Units (ULSS 3 Serenissima and ULSS 4 Veneto Orientale), involving both top and middle management in three operational units (internal medicine, emergency services, and primary care).

Within this framework, the University of Trieste is responsible for the cultural adaptation of the model, through translation, reworking, and comparison with existing best practices, in close dialogue with the professionals involved. The following stages will include implementation within healthcare organizations, scientific validation, and dissemination of results.
“There are many cultural and linguistic challenges ahead,” Cervai explained, “starting with the very meaning of the word compassionate, which in Italian must be understood as empathy and support, not as pity or sentimentality.”

The other academic partners will be in charge of quantitative validation (Prof. Paolo Gubitta, University of Padua), qualitative validation (Prof. Elisa Ambrosi, University of Verona), and dissemination (Prof. Federico Lega, University of Milan). The Veneto Region will oversee both the coordination and the implementation within the participating healthcare organizations.

The project’s kick-off meeting was held in Venice, at the Scuola Grande di San Marco Evangelista, in the presence of the Regional Minister of Health and the General Director for Health of the Veneto Region, the General Directors of the two participating ULSS units, and university representatives.

This initiative is part of the strategic actions outlined in Resolution No. 960/2024 of the Veneto Region to tackle the retention crisis in the public healthcare sector and stands as a virtuous example of collaboration between institutions, academia, and the healthcare system.