In line with the principles and values outlined in its Statute and strategic guidelines, the University of Trieste has formulated a Quality Policy. This policy aims to ensure the continuous improvement of the University’s research, education, knowledge transfer activities and supporting services.

The Quality Assurance System is the set of processes and responsibilities adopted by the University to ensure that the objectives formalised in the Quality Policy are achieved. This is done by making sure that:

• everyone is aware of the tasks required and completes them in a competent and timely manner
• University services are implemented effectively and with adequately documented actions
• results are analysed and evaluated according to appropriate indicators and stakeholder satisfaction

Indicators for monitoring

The dissemination of indicators for monitoring is mainly aimed at fostering reflection on the degree to which UniTS is achieving its objectives, both at a University level and within departments and degree courses. Within the Quality Assurance System, reference is mainly made to the indicators established by ANVUR. With specific regard to teaching, the Quality Assurance Authority has provided degree course coordinators with a set of indicators related to students' academic studies. This is aimed at monitoring the quality of courses, including a comparison with similar courses at a national level. Regarding research, the Research Evaluation Committee (Commissione per la Valutazione della Ricerca – CVR) is tasked with defining and periodically updating standards, parameters and criteria for the evaluation of the University's scientific activity, consistent with the criteria used at a national and international level. It must also convey the results of its evaluation to the University's governing bodies, in order to guide strategies in the field of scientific research.

In recent years, the University of Trieste has undertaken a self-evaluation process aimed at analysing its ability to respond to the needs of its various stakeholders, first and foremost the students. Stakeholder satisfaction is measured using specific questionnaires. The main outcomes of the evaluation are expected to be:

• monitoring the quality of education and services and systematically identifying strengths and weaknesses in relation to expectations and needs
• identifying appropriate actions to improve critical points emerging from the questionnaires.