In the week celebrating International Day of Persons with Disabilities (3rd December), UniTS announces the results of the ‘Inclusive Tourism for Everyone’ Hackathon, promoted as part of the European Shaping Inclusive Tourist Experiences (SITE) project funded by the Interreg Italy-Croatia Programme 2021-2027.

The SITE project is coordinated by Lorenzo Castelli, associate professor of Operational Research at the Department of Engineering and Architecture (DIA) of the University of Trieste, in collaboration with the Trieste Inclusion and Accessibility Lab (TrIAL) research group, led by Ilaria Garofolo, full professor of Technical Architecture at the same department.

The aim of SITE is to increase the attractiveness of destinations in the programme area throughout the year by spreading a cross-border culture of Universal Design in the tourism ecosystem, thereby reducing the architectural, sensory and communication barriers that limit access for people with disabilities and other groups with specific needs, such as families and the elderly.

The Hackathon, moderated by Caterina Vidulli, founder of Central Marketing Intelligence and communication manager of the SITE project, was organised by UniTS Trieste together with the Italian and Croatian partners of the project, with the participation of the Municipality of Trieste, Promoturismo FVG, CRIBA FVG, INU (Italian Institute of Urban Planning) and the Start-Up Turismo association. 

Thirty-four university students from Italy, Croatia and Slovenia were involved, studying a variety of subjects: architecture, urban planning, languages, tourism management, social sciences and computer science. Among the mentors who supported and guided the work were experts in environmental accessibility, easy language, tourism marketing, sociologists and representatives of Cooperativa Oltre Quella Sedia.

Over the course of two days, participants were asked to develop innovative ideas and solutions that integrate the principles of universal design, with the aim of designing tourist experiences that are truly welcoming, accessible and enjoyable for everyone: people with disabilities, families, the elderly and visitors with limited language skills. The multidisciplinary groups collaborated in an atmosphere of strong creativity and problem-solving, bringing together technical, design and social skills.

A particularly significant moment was the guided tour of the city, conducted by PromoTurismo FVG with the participation of CRIBA FVG and the Cooperativa Oltre Quella Sedia. The experience allowed the teams to observe the urban context of Trieste first-hand and identify some of the main critical issues experienced by tourists when travelling around the city. 'The tour offered participants a concrete look at the difficulties that many visitors encounter on a daily basis. This is where truly attentive and inclusive tourism can begin,' says Paola Pascoli, representative of CRIBA FVG.

The winning projects

1st place – 'PathMate'

The PathMate project proposes an app that accompanies the user, adapting to their needs and enhancing their autonomy. PathMate simplifies travel planning, offers clear, multi-channel navigation and provides useful information on path characteristics and access, such as gradient and surface type. Team: Iftekhar Anwar (Computer Science, Polytechnic University of Turin), Arsenii Prostakov (Languages, ‘Federico II’ University of Naples), Anastasija Ristova (Urban Planning, University of Ljubljana), Lucija Oštarić (Tourism Management, Rijeka), Alessia Gaia Russo (Communication Design, Polytechnic University of Milan).

2nd place – ‘APO – All Paths Open’. 

A participatory system that connects tourists with disabilities or specific needs to residents who share the same condition, with the aim of building a safe, informed, sensitive and involved community. Team: Patricia Ivančić (Social Sciences, University of Rijeka), Eleonora Lazarova (Urban Planning, University of Ljubljana), Jana Krivošić (Tourism Management, Rijeka), Alessandra Airaudo (Digital Marketing, Unicusano).

3rd place – 'TourAble'

An app designed to make tourism truly accessible thanks to its inclusive, intuitive and adaptive design. TourAble encourages citizens' awareness of accessibility issues and offers barrier-free routes, activities for families and information dedicated to people with visual and cognitive disabilities. Team: Daniyar Yegeubay (Computer Science, ‘Federico II’ University of Naples), Ester Calenda Casarin (Languages, ‘Ca' Foscari’ University of Venice), Pia Ržen (Architecture, University of Ljubljana), Korina Zorić (Tourism Management, Rijeka), Marianna Capriotti (Tourism Management, University of Perugia).

‘Participating in the Inclusive Tourism for Everyone Hackathon of the SITE – Interreg ITA CRO 2021-27 project was a valuable experience, both professionally and personally. Seeing so many young people from the world of tourism working with competence, curiosity and a sense of responsibility towards a more accessible future was deeply motivating,’ said Annalisa Novacco of Willeasy, one of the members of the jury. ‘At Willeasy, we enthusiastically accepted the invitation from the Startup Turismo association, whom I sincerely thank for highlighting the role of accessibility within the programme. On this occasion, I had the honour of representing Willeasy, as a member and delegate for accessible tourism issues, helping to bring the voice of those who work every day for a more inclusive sector. Presenting the awards to the winning teams was a symbolic but significant gesture: the dialogue between those who are working today to make the world more inclusive and those who will be able to transform this vision into new standards tomorrow is the real strength of an evolving sector. The commitment and sensitivity shown by the participants confirm that innovation and attention to people are not parallel tracks, but the same direction. This is the energy needed to build a tourism industry that is capable of welcoming, understanding and truly including everyone.

The jury also included professors Ilaria Garofolo (DIA, University of Trieste) and Jelena Durkin Badurina (FTHM, University of Rijeka); Roberta Gigli, representative of the Forum of Adriatic and Ionian Cities; and Erika Kosic, representative of the Friuli Venezia Giulia Region in its quality of joint secretariat of the Italy-Slovenia programme.

The other projects

The other projects presented offered diverse solutions but were united by a single inclusive vision: from the creation of universally accessible, comfortable, free, temporary modules equipped with information screens (the ‘Your Pod Stop’ project) to the development of a certification protocol for diversity-conscious services (the ‘Inclusive Tourism’ project). An app designed to connect tourists and residents with similar needs (the ‘Help’ project) and an inclusive travel platform that generates personalised maps using content verified by artificial intelligence and real data from social media (the ‘AllWays’ project) were also presented.

In addition to cash prizes for the three best projects (€ 4,000 for first place, € 2,000 for second place and € 1,000 for third place), funded by the Start-Up Turismo association, the winners will have access to mentoring sessions with the association and SITE project partners, and will be invited to the project's final international conference, to be held in Opatija (Croatia).

The Hackathon ended with a shared understanding that designing more inclusive tourism means contributing to the development of more open, welcoming and sustainable communities.